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Flowcentric Case Studies

Case Study Summaries

A Brewery Company had a number of separate operating divisions in three diverse locations, each developing a wide range of alcoholic and non-alcoholic beverages. The existing ERP system adequately controlled and managed the transactional operations for each division. However generating corporate and divisional Key Performance Indicators (KPI) was a slow and laborious procedure, resulting in the information frequently being too late to assist in problem identification and resolution. The FlowCentric solution collated the necessary material and resource planning information within a set of company devised “best practice” business processes. A KPI dashboard presented a range of corporate and divisional business metrics around the administrative areas of distribution, inter-depot transactions and fleet & fuel management. The increased levels of visibility, monitoring and control, identified an assortment of business process improvements which resulted in substantial savings for the brewery.

An Electrical and Electronic Engineering Company identified a number of stock management and service delivery problems in its operations.

Incoming sales orders were not being processed in a timely manner, stock on-hand quantities were not being adequately managed and offsite service work orders were being processed and allocated too slowly.

The FlowCentric solution picked up the process at the sales order point and systemised the creation of product and service work orders. The separately required elements of each type of work order were managed in conjunction with the standard processing steps. Particular areas of quotation management were targeted and honed. Operational and cost benefits included improved stock level management, decreased product development turnaround and vastly improved client service delivery.

A Soft Drinks Distribution Company includes glass fronted display fridges for its 11,000+ shops and sales partners as part of its service provision. There were several options available, single door for smaller partners and double door for larger partners. However, when replacing damaged or faulty fridges sales representatives frequently ordered a large fridge as a “favour” to the shop owners. The shop-keepers naturally preferred this as they were able to store other products which were not provided by the company in the additional space. The cost discrepancy between the two fridges was substantial. 

The FlowCentric solution streamlined this process and guided the sales reps through the request and provision of a fridge via a web based form. This process included an automatic assessment of the sales partner’s previous product turnover with the company. Based on the sales history, the appropriate fridge was shipped to the shop, rather than having a model requested by the account manager. The company reduced costs significantly by linking its fridge provision service to the product sales figures for each partner and removing the opportunity for a sales representative to manipulate the fridge allocation process.

A Luxury Goods Importer and Distributor was experiencing visibility, quality and time-lag problems in their after sales service for the sales channel. 

Warranty issues and product repairs were taking too long and the quality of internal repair work was not acceptable.

The FlowCentric solution helped this company gain visibility and control of the process and workflow of all after sales service issues. The decision making around the replace/repair process for warranty problems was significantly improved and sped up, resulting in better parts sourcing and stock replenishment. The systemisation of the business processes enabled a range of critical KPIs to be effectively monitored. The focussed attention of a number of QA steps resulted in significant improvements to the repair service delivery.

An International Bank with the associated demands of employee security and authentication control needed to ensure that when an employee ceased to work for the company then all methods of physical and electronic access to the company’s assets and information were terminated immediately. This required concurrent credentials cancellation across multiple human and electronic systems, some of which had to be completed before the individual left the premises.

A FlowCentric solution was devised that initiated, tracked and reported on all cancellation steps required within the associated acceptable time frames. 

The system was enhanced at design stage to ensure the consistent allocation of authority credentials across the company when new employees joined the workforce.

A Fast Moving Consumable Goods Importer was experiencing unacceptable levels of stock expiry and associated write offs, owing to inefficient controls around shipping container demurrage at their dockside storage facility. Containers were being stored and accessed in a way that allowed goods to sit un-processed for extended periods of time resulting in product spoilage.

A FlowCentric solution was implemented that defined and controlled the receiving and dispatch processes within the dock facility. The system instructed the warehouse foreman on how best to select and dispatch containers to the processing centre based on container age, contents and product sales demand. The company experienced a massive reduction in spoilage and write offs almost instantaneously.

For an Insurance Company the claims system paid out in time, but the company was not able to keep up with and accurately match recovered stolen vehicles from the daily police bulletins. Another potential problem existed with vehicle identity theft and substitution, as the physical photographs were not matched to the recovered vehicle reports.

A FlowCentric solution was able to review all claims and electronically match to police bulletins on a daily basis. The web based process decreased manual tasks, linked photos and actions with claims and removed blind-spots from the recovery process. Additional benefits addressing cost and fraud control were achieved, downstream from the claims division, in the damage repair and sales processes.

An International E-Procurement Marketplace has some of the world’s top mining companies as clients. The hub was challenged to electronically connect over 10,000 supplier companies’ systems to the buying hub. It was estimated that to successfully integrate all the suppliers, using traditional approaches, would require many years worth of manual labour.

A FlowCentric solution using XML integration along with the EAI (Enterprise Application Integration) components was able to reduce the integration effort from years to months. An additional benefit to the company was the incorporation of approval controls prior to transaction creation. These controls dramatically reduced the number of client queries. 

A National Dairy Company was experiencing delays with new product certification thus causing shipment stoppages. Often the goods were on the trucks, however, the logistics system would not release the shipment because the approval process was inefficient.

The FlowCentric solution formalised the product certification steps, triggered a number of independent activities concurrently and managed the escalation and exception handling in the process. This resulted in a large decrease in the time lag of product approvals and a significant reduction in product spoilage and late deliveries.

A Home Loans Company was required to comply with a new national credit act. Along with this a business decision was taken to automate the process of loan capture and approval based on their internal acceptance criteria as well as compliance within the credit act.

FlowCentric automated the entire process from loan origination to acceptance or decline. This process does not allow deviation from either the process or the credit act.  Transparency was provided for via the utilisation of the process as well as compliance with the specific reporting requirements of the credit act.

A Waste Disposal Company required a highly functional and easy to use automation of their Incident Processes. The company needed to ensure that the incidents were correctly captured, the appropriate role players were alerted in a timely fashion, and all incident information was captured to a Microsoft SQL Server database to be used in reporting afterwards. With the reduced lag time and effective controls FlowCentric were able to provide, the company then automated their Asset Management, Capturing Audits, Customer Relationship Management, Insurance claims, Environmental Impacts and Inventory Control processes.

The FlowCentric project was created to automate the companies Incident Processes and other related processes.  This process included capturing incidents as well as NCRs and notifying the correct role players of the incident or NCR. All information captured is saved to a Microsoft SQL Server database and used in reporting afterwards. 

The system allows personal to upload and store documentation, consequently allowing employees to view all uploaded files and policies of the company at any time.


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