Yes, your business is. Everything is a process (a logical progression of steps) therefore all businesses are process based and can benefit by continuously improving their procedures. See "What is a Process?" for a deeper understanding of BPM principles.
FlowCentric provides an intuitive Microsoft Office 2007 style Process Suite to design and configure processes.
Procedures are made available to end-users via: Microsoft Office Outlook based end-user deployment
Sitefinity ASP.NET CMS