Administration

Znode - administration

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• Role Based Security

  
  Znode Storefront enables you to configure roles for different employees in your organization such as Customer Support Reps, Executives, Administrators, SEO Agency, Marketing, etc. This ensures that members with specific roles only have pre-defined access to different areas of the storefront management. For example, you may want to restrict Customer Service Reps from being able to change pricing in the product catalog.

• Dashboard

  
  

  The shopping cart administration tool includes a "Dashboard" page that displays important metrics and alerts including new orders, customers and other diagnostic information.

  

• Product Catalog Management

  
  

  The Storefront Management tool allows you to easily add products, categories, brands, product attributes and more. This capability enables store managers to manage ecommerce catalog content without any technical expertise.

  

• Data Manager

  
  

  Znode Storefront (Standard and Enterprise Editions) includes a Data Manager function that allows bulk upload and download of catalog, inventory, pricing and order data. This makes for extremely easy ecommerce administration of storefronts with large numbers of catalog and/or customer records. The data can be downloaded and uploaded in CSV format compatible with Microsoft Excel®

  

• Search & Download Orders

  
  

  The Storefront ecommerce administration tool allows you to search orders by status or date ranges. You can also look up order details and change the status. Order data can be downloaded to Microsoft® Excel spreadsheets for further analysis.

  

• Customer Relationship Management (CRM)

  
  The Storefront ecommerce administration tool includes a fairly sophisticated customer relationship management module. You can search and download customer accounts to Microsoft® Excel spreadsheets. You can also edit the customer's record to change contact information, billing/shipping addresses, profiles and online login.

• Call Center Support

  
  The Storefront ecommerce administration tool allows customer service representatives (CSR) in call centers to take orders over the phone or through email using a user-friendly, AJAX enhanced ordering interface.

• Promotions & Discounts

  
  The Storefront ecommerce administration tool allows store managers to rapidly create seasonal promotions based on product and customer attributes.

• Content Management

  
  Znode Storefront includes a built-in content management (CMS) feature that allows you to create static content pages such as "privacy policy" or "shipping information". The store manager can edit these content pages easily using the included content editor. You can add any type of content to these pages including text, images and rich media. The content management feature also includes "revisions" for each content page that will allow you to rollback the content to a previous version if required.

• Global Storefront Settings

  
  Easily manage global store settings such as payment options, shipping rules, taxes, email settings and more using the storefront ecommerce administration tool. You can also use this feature to setup account information for 3rd party services such as Shipping Services (FedEx/UPS) and Merchant Gateways (Authorize.net, Verisign, etc).

• PCI Compliance Management

  
  The Storefront ecommerce administration tool allows system administrators to manage security compliance requirements such as PCI. This includes encryption key rotation, password enforcements and more.

• SEO Management

  
  The Storefront ecommerce administration tool allows storefront managers or SEO agencies to easily manage SEO features of every catalog page including meta-tags, page content and SEO Friendly URLs.

• Reporting & Analytics

  
  Over 20 business intelligence reports are included out of the box to provide up-to-date information to store managers & executives. Znode also supports Google Analytics and Omniture to track online visitor activity. The reporting framework is completely extensible and you can customize it to add your own reports.